Leaked inside memo reveals Amazon’s anti-union methods

In June 2021, the Worldwide Brotherhood of Teamsters, some of the highly effective unions on the planet, revealed a “particular decision” about Amazon, labeling the tech big “an existential risk” and vowing that “constructing employee energy at Amazon and serving to these staff obtain a union contract is a prime precedence.”

However inside Amazon, firm officers have been already getting ready for battle, in line with a leaked inside memo considered by Recode and reported on right here for the primary time. The doc, from Might 2021, presents uncommon insights into the anti-union methods of one of many world’s strongest firms. The memo laid out two essential objectives for Amazon: set up and deepen “relationships with key policymakers and group stakeholders” and enhance “Amazon’s total model.” The corporate has confronted heightened scrutiny and employee activism lately amid reviews of harsh working circumstances and higher-than-average damage charges, leading to a sequence of unionization makes an attempt from Bessemer, Alabama, to Staten Island, New York.

“This engagement technique is especially vital presently given the Worldwide Brotherhood of Teamsters (IBT) assaults towards Amazon, and its marketing campaign to unionize our workforce,” the memo warned.

To attain these objectives, the memo proposed methods to assist Amazon enhance its repute and concurrently “neutralize” firm critics by befriending these critics’ personal allies and by launching feel-good initiatives to show the media and native politicians into firm boosters. Amazon’s worker relations staff was creating a separate “internally-facing technique,” the memo mentioned.

The doc additionally presents an unvarnished have a look at how severely Amazon perceives the specter of the Teamsters, which has greater than 1.2 million members throughout industries, together with logistics and warehousing, and whose leaders have vowed to disrupt Amazon’s progress plans so long as the tech big opposes unionization efforts.

Teamsters Basic President Sean O’Brien advised Recode in July that his union is intent on “disrupting [Amazon’s] community till they get to some extent the place they give up” and cease resisting staff’ unionization efforts. One of many Teamsters’ most important points with Amazon’s employment mannequin is that, for many of its front-line staff, “there’s no means to an finish to a full-time profession,” O’Brien mentioned.

Whereas the memo for essentially the most half proposes methods for Southern California, Amazon management noticed it as a possible playbook of types to be utilized elsewhere, in line with a supply acquainted with the technique. If these anti-union techniques proved profitable in California, which is a key logistics hub within the state most important to the corporate’s US operations, firm leaders hoped to copy the technique in “sizzling spots” in North America, comparable to Boston and Chicago, the place the corporate has confronted heavy strain and criticism from union organizers.

“As a enterprise that delivers to neighborhoods throughout America, we work laborious to strengthen our connections within the communities we serve,” Amazon spokesperson Paul Flaningan mentioned in an announcement. “We’re always exploring methods we will enhance for our staff, our prospects, and our group companions. That features staff in any respect ranges of the group creating paperwork, partaking in planning classes, and discussing completely different concepts — a few of which get enacted, a few of which don’t. Getting ready for a lot of completely different potential situations permits us to reply rapidly to shifting enterprise calls for and exterior elements and one doc shouldn’t be interpreted as a technique or place.”

“I really like the truth that we’re [occupying] area of their head,” the Teamsters’ O’Brien mentioned. “They need to know we’re coming.”

California beefin’

California was at all times destined to be a significant battleground between Amazon and the Teamsters.

In line with the interior firm memo considered by Recode, “California homes Amazon’s largest footprint on the planet” and an worker base of greater than 200,000 staff throughout quite a lot of warehouse codecs and Complete Meals and Amazon Contemporary grocery shops. Past that, Amazon additionally not directly employs tens of 1000’s of different staff in California who ship Amazon packages out of Amazon vans for small supply companies that signal unique agreements with the tech big.

Amazon tractor trailers line up exterior the Amazon Success Heart in Staten Island, New York, in April 2021. Representatives from the Worldwide Brotherhood of Teamsters, a union that represents 1.4 million staff, voted final 12 months to make organizing Amazon staff a precedence.
Mark Lennihan/AP

For the Teamsters, the stakes are additionally clear: Amazon has been creating numerous non-union jobs throughout industries within the US which can be crucial to the Teamsters’ survival, together with warehousing, trucking, and bundle supply, whereas concurrently stealing potential progress from the Teamsters’ No. 1 employer, UPS. Maybe as vital is that Amazon’s success and dimension — it’s the second-largest non-public employer within the US — means firms attempt to emulate its practices, together with wages and work circumstances. That might make bargaining for higher wages and work circumstances harder for Teamsters members.

Amazon workers acknowledged within the memo that the Teamsters’ “financial argument is … presently stronger,” with union truck drivers, warehouse staff, and grocery retailer workers incomes higher or equal compensation packages as Amazon staff within the Southern California area the memo targeted on. (A couple of months later, in September 2021, Amazon introduced it had raised its common beginning wage for front-line staff to $18 an hour, although many staff make lower than that.)

Southern California, particularly, is an important logistics location for Amazon, its rivals, and the Teamsters, resulting from its inhabitants of 24 million folks and two huge cargo ports in Los Angeles and Lengthy Seashore. Not surprisingly, “JC42,” the most important Teamsters US Joint Council — a group of native Teamsters unions in a given area — is positioned in Southern California.

“Whereas we see a number of threats to our enterprise in Southern California,” the memo learn, “of these threats, JC42 is exponentially higher than its friends.”

“Their organizing efforts will spill past the success middle flooring and the truck cab, and will intervene with Amazon’s potential to safe development approvals, routing preferences, air enlargement, and different core features of our operation,” the doc added.

Just some months after the Might 2021 memo warned of union interference, the Teamsters did simply that in Oceanside, a Southern California group about 40 miles north of San Diego, “inviting group members to signal ‘dedication playing cards’ to remain engaged about an Amazon improvement,” Reuters reported. Quickly after, the native metropolis council voted towards the Amazon challenge. And that’s only one instance, because the memo famous.

“From Vista to Burbank to Cypress, we now have run into opposition to our tasks in communities historically considered as business-friendly as a result of we have been late to interact with the group,” the memo warned.

The buddy of my enemy is my … buddy?

Consequently, the memo proposed that Amazon ought to create and foster partnerships with native nonprofits and group organizations that firm officers hoped would “present political cowl for native policymakers, neutralize organized labors’ makes an attempt to develop their coalition of third-party validators and spokespeople, and supply a platform for Amazon spokespeople and allies to talk of the true financial and social influence of Amazon in Southern California.”

And never simply any native nonprofits and organizations: Amazon shrewdly deliberate to “deliberately search partnerships with some organizations that work carefully with our opposition.” These included organizations devoted to serving to incarcerated folks discover steady work upon reentry into society, such because the Anti-Recidivism Coalition, Homeboy Industries, and Defy Ventures, all named within the memo.

“The aim is to construct a partnership that cultivates group leaders who will validate our work and interact in [a] public announcement and PR marketing campaign that highlights Amazon’s true financial and social values,” the memo famous.

Alongside a mock press launch saying such a possible partnership, the memo listed what could be widespread inside questions for such a proposal, in addition to candid solutions. One query was, “How does this enhance our company repute?”

The reply: “Whereas our wage and profit choices could go above and past entry-level choices in different states, California’s minimal wage is about to hit $15/hour. By making a pipeline of staff who would instantly profit from our advantages in comparison with different friends within the area, we’re creating spokespeople that may enhance our repute, whereas serving to our communities most weak.”

A protester holds a sign that reads, “Labor justice is climate justice is health justice.”

Protesters rally in Will Rogers Memorial Park earlier than marching to Amazon founder Jeff Bezos’s mansion in Beverly Hills, California, in October 2020.
Genaro Molina/Los Angeles Occasions by way of Getty Photos

One other query requested, “How will this earn Amazon Political capital, in areas the place we face unionization efforts?”

“A lot of Amazon’s opposition is aligned with insurance policies and organizations who assist social justice work and felony justice reform like we’re suggesting right here,” the reply said. “Many former offenders don’t qualify for federal advantages that would enhance their lives and supply stability submit incarceration. This permits Amazon to focus on our advantages choices whereas creating safer, thriving communities.”

The doc added that Amazon would doubtless want to change its job candidate drug-screening practices if it wished to develop such an initiative. Positive sufficient, a month after the memo was distributed internally, Amazon introduced in June 2021 that it could not check most job candidates for marijuana, which has been legalized for leisure use in 19 states plus the District of Columbia.

Taken collectively, these proposals are an unsurprising however stark reminder that, as is the case with many companies, Amazon’s public-facing actions are overwhelmingly in service of selling or defending the corporate, typically in response to critics demanding that the corporate enhance its labor practices. The billboards and TV commercials promoting the narrative of Amazon as a terrific place to work, and the PR-friendly group partnerships in cities throughout the nation the place Amazon needs to arrange store, are developed for these causes. Altruism this isn’t.

A college-to-Amazon-warehouse pipeline

Former prisoners have been only one weak group Amazon deliberate to work with to spice up its repute and gas its enlargement plans. It additionally strategized about creating hiring pipelines for underprivileged college students and staff in lower-income communities in Southern California.

The memo proposed that Amazon search accords with faculty districts in Southern California, such because the Los Angeles Unified Faculty District (LAUSD), to create a steady pipeline of staff for Amazon jobs from local people schools. As of 2020, round 80 % of households with youngsters within the LAUSD stay at or under the poverty threshold, and solely 81 % of college students graduate highschool in 4 years in comparison with 88 % for California college students total. The memo mentioned a college district partnership would assist “a few of Southern California’s most weak college students” — and such an effort would additionally assist meet the corporate’s hiring wants by connecting full-time group faculty college students with jobs at Amazon. If profitable, the corporate would then search to strike related partnerships with the San Diego Unified Faculty District.

Within the Inland Empire area of California, which is very crucial to Amazon’s operations as a result of it’s the state’s largest logistics hub and the corporate immediately and not directly employs greater than 40,000 folks there, the memo proposed orchestrating an overhaul of workforce coaching packages at the side of metropolis companies and local people schools. “The initiative will create pipelines for Inland Empire residents to entry center class careers that assist homeownership, retirement financial savings, faculty financial savings and the constructing of generational wealth,” a mock press launch mentioned.

Messaging its efforts in that approach would additionally assist Amazon counter assaults from the Teamsters and different labor activists that concentrate on “lack of job progress and job safety [at Amazon] as a motive to unionize,” the memo famous.

“This may be a partnership the place Amazon’s present and future wants can be taught at metropolis and academic establishments,” the memo added. Translation: Amazon wished native municipalities and schools to domesticate a pipeline of staff on behalf of the corporate, however in an arms-length style. Basically, it could have the general public sector selling the wants of the non-public sector, all beneath the guise of benevolence.

Such a partnership would additionally handle a looming drawback for Amazon within the area: In line with one other leaked Amazon memo beforehand reported on by Recode, the corporate has projected that it may quickly run out of staff to rent within the Inland Empire, resulting from elevated competitors from different employers and rising dissatisfaction amongst Amazon’s staff. (After initially declining to remark for that prior story, Amazon later mentioned it was “hiring properly” within the Inland Empire.)

Employees type out parcels within the outbound dock on the Amazon success middle in Eastvale, California, in August 2021.
Watchara Phomicinda/MediaNews Group/The Press-Enterprise by way of Getty Photos

For all the guarantees Amazon deliberate to make to the low-income college students and group members it sought to rent in Southern California, there’s a spot between these claims and actuality for many of its staff. Most notably, the corporate’s narrative about the way it presents middle-class careers to its staff appears to battle with the corporate’s sky-high employee churn charges, that are usually greater than one hundred pc. Employees in its warehouse community typically don’t final lengthy sufficient of their jobs to actually obtain stability by means of these roles. Those that do handle to construct middle-class careers by means of Amazon warehouse jobs are sometimes the exception somewhat than the rule.

The optimistic optics of range

Past the partnerships aimed toward boosting its hiring pipeline, Amazon additionally seemed to boost the corporate’s public picture by means of sustainability tasks, group beautification, and variety, fairness, and inclusion initiatives.

Amazon opponents, together with the Teamsters, have leveled criticisms towards the tech big for the air pollution round its warehouse and air cargo hubs, particularly in lower-income areas such because the Inland Empire.

“This narrative continues to negatively influence [Amazon] Public Coverage’s objectives within the area,” the memo mentioned.

Consequently, the memo supplied proposals that included prioritizing the launch of electrical supply vans in “communities of coloration” with excessive charges of air pollution, and setting a aim of taking Amazon amenities within the Inland Empire area off the grid by 2030, powering them as a substitute by way of hydrogen gas cells.

The doc additionally proposed investing in “enhancements alongside iconic Crenshaw Boulevard” in Los Angeles as a part of a Black community-led arts and infrastructure challenge known as Vacation spot Crenshaw, and to “think about saying inside Amazon efforts that diversify our management” at the side of the funding.

“We are going to work throughout the enterprise to associate with Vacation spot Crenshaw and different group teams utilizing the total breadth of Amazon’s sources — our creatives, our education schemes, our small enterprise investments — to not simply have our title related to a bodily improvement, however in order that the group sees Amazon as an organization that’s really invested of their success,” the memo learn.

General, the memo highlights the extent to which union-led criticisms are creating sizable obstacles to Amazon’s progress plans in its most important US market. However in addition they function a transparent reminder that the corporate possesses huge sources to fight critics, and crafty methods to painting repute makeovers as company benevolence.


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